Shipping policy

Last Updated: October 16, 2026

At Jocoevol, we are committed to providing a clear, reliable, and convenient delivery experience. Please review our shipping information below before placing your order.

1. Shipping Coverage

Jocoevol currently ships only to eligible physical street addresses within the contiguous 48 U.S. states and Washington, D.C.

We do not ship to:

  • Alaska or Hawaii.
  • Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, or the Northern Mariana Islands.
  • Other U.S. territories or locations outside the contiguous United States.
  • P.O. Boxes or APO/FPO/DPO addresses.

We do not offer international shipping at this time.

2. Shipping Methods & Costs

Free Standard Shipping on All Eligible Orders

We offer free standard shipping with no minimum purchase requirement.

Shipping Method Shipping Cost Order Processing Time Estimated Transit Time
Standard Shipping Free 1–2 business days 2–7 business days

Estimated total delivery time: 3–9 business days after order placement, including normal order processing and shipping transit.

Express and expedited shipping services are currently unavailable.

All eligible orders ship from our U.S. warehouse network.

3. Order Processing

After you place an order, our team will verify the order details and prepare your items for shipment.

Orders are generally processed within 1–2 business days, excluding weekends and U.S. federal holidays.

Order processing includes order verification, preparation, and fulfillment arrangements before the shipment is handed over to the carrier.

Once your order ships, tracking information will be provided by email when available.

Order processing time is separate from shipping transit time.

Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.

4. Estimated Delivery Time

Estimated Total Delivery Time: 3–9 Business Days

Under normal fulfillment and shipping conditions, delivery estimates are calculated as follows:

  • Order Processing: 1–2 business days.
  • Shipping Transit: 2–7 business days after the shipment is handed over to the carrier.
  • Estimated Total Delivery: 3–9 business days after order placement.

Business days exclude weekends and U.S. federal holidays.

Actual delivery times may vary depending on destination, product size, carrier operations, severe weather, holidays, or other circumstances beyond our reasonable control.

Oversized products or multi-package orders may require additional handling time or arrive on separate delivery dates.

While we make every effort to meet our estimated delivery times, specific delivery dates are not guaranteed.

5. Large Items & Multiple Packages

Some Jocoevol products, including metal carports, storage sheds, greenhouses, and other large outdoor structures, may be shipped in multiple packages due to their size and packaging requirements.

Please note:

  • Packages from the same order may arrive on different days.
  • Tracking details may be provided separately for individual packages.
  • Please review all available tracking information before reporting missing packages.
  • Delivery arrangements may vary depending on the carrier and package dimensions.

If you believe a package is missing or need assistance locating a shipment, please contact our customer support team.

6. Order Confirmation & Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order ships, we will send shipping confirmation and tracking information when available.

You may also track your shipment through our website's order tracking page.

Please allow time for the carrier to update tracking information after shipment.

7. Address Changes & Order Cancellations

Please carefully review your shipping address before completing your purchase.

If you need to correct an address, modify an order, or request cancellation, contact us as soon as possible at support@jocoevol.com.

We will do our best to accommodate requests before fulfillment begins. However, changes or cancellations cannot be guaranteed once the order has entered processing or shipping.

If a shipment cannot be delivered due to an incorrect or incomplete address provided at checkout, please contact us promptly.

We will review available options, which may include redelivery or return arrangements.

Additional carrier charges resulting from an incorrect or incomplete shipping address may be the customer's responsibility, where applicable and permitted by law. Any applicable charges will be communicated before further arrangements are made.

8. Delayed, Missing, or Damaged Deliveries

If your order is delayed, missing, or arrives damaged, please contact us at support@jocoevol.com.

To help us investigate, please provide:

  • Your order number.
  • A description of the issue.
  • Relevant tracking information, if available.
  • Photographs of the damaged product and packaging, when applicable.

Our support team will review the issue and work with you to determine an appropriate resolution.

For damaged, defective, or incorrectly shipped products, we may provide replacement parts, replacement products, or other appropriate remedies in accordance with our Return & Refund Policy and applicable law.

Please review our Return & Refund Policy for additional information:

https://jocoevol.com/policies/refund-policy

9. Contact Us

For questions about shipping coverage, delivery estimates, tracking information, or existing orders, please contact:

Jocoevol Customer Support

Email: support@jocoevol.com

Website: https://jocoevol.com/

Contact Page: https://jocoevol.com/pages/contact-us

Thank you for shopping with Jocoevol. We appreciate your trust and look forward to helping you enjoy your outdoor space.