Refund policy

Last Updated: October 16, 2026

At Jocoevol, we want you to shop with confidence. We understand that purchasing outdoor structures and large products requires careful consideration. Our return and refund policy is designed to provide a clear and fair process for eligible returns, damaged items, and product-related issues.

Please review the following policy before placing your order.

1. 30-Day Return Policy

We accept eligible return requests within 30 calendar days of the date you receive your order.

To qualify for a change-of-mind return, the product must:

  • Be unused, unassembled, and uninstalled.
  • Be in its original, resalable condition.
  • Include all original parts, hardware, accessories, and documentation.
  • Be returned in its original packaging, including cartons and protective materials.
  • Be accompanied by proof of purchase.

Items that do not meet these conditions are not eligible for standard change-of-mind returns.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

2. Original Packaging Requirements

Original packaging is required for change-of-mind returns.

For large outdoor products, including carports, storage sheds, and greenhouses, the original packaging helps protect components during return transportation and allows the products to be inspected and restocked appropriately.

Please retain all original cartons, protective inserts, hardware bags, and other packaging materials until you are satisfied with your purchase.

Opening the packaging does not automatically make an item ineligible for return. Opened products may still qualify if they remain unused, unassembled, complete, and can be securely repacked in their original packaging.

Change-of-mind returns without the original packaging are not accepted.

These packaging requirements do not prevent customers from seeking assistance or applicable remedies for defective, damaged, or incorrectly shipped products.

3. Assembled or Used Products

For change-of-mind returns, products must not have been assembled, installed, or used.

Products that have been assembled, installed, or used are generally not eligible for standard returns due to personal preference, incorrect size selection, or a change of mind.

If you discover a product defect, damage, missing components, or another issue during assembly or use, please contact us. Such cases will be reviewed separately and handled in accordance with applicable law.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change-of-Mind Returns

If you wish to return an eligible product because you changed your mind, ordered the wrong size, or no longer need it:

  • You are responsible for the return shipping costs.
  • Return shipping costs depend on the product's size, weight, number of packages, destination, and carrier rates.
  • Please contact us before arranging return shipping.
  • Original shipping charges, if any, are not refunded except where required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, Jocoevol will review the issue and provide an appropriate resolution at no additional cost to you where we are responsible.

Depending on the circumstances, this may include replacement parts, a replacement product, a prepaid return, or a refund.

We will provide return shipping instructions if a return is required.

5. How to Request a Return

To request a return, please contact us at:

Email: support@jocoevol.com

Please include:

  • Your order number.
  • The product name and size or variant.
  • The reason for your return.
  • Photos of the product and packaging, when relevant.

Our customer support team will review your request and provide the appropriate return instructions if your return is eligible.

Please do not ship any product back without receiving return instructions from Jocoevol.

Our products may ship from different U.S. warehouses, and the correct return address will be provided after your request is reviewed.

Unauthorized returns may cause delays in processing.

6. Damaged, Defective, or Missing Items

Please inspect your order after delivery.

If your item arrives damaged, contains defective components, is missing parts, or differs from what you ordered, contact us as soon as reasonably possible.

To help us resolve the issue efficiently, please provide your order number and, when available, photos of the affected products, parts, or packaging.

For products shipped in multiple packages, please check all available tracking information before reporting missing packages.

Depending on the issue, we may arrange:

  • Replacement parts or hardware.
  • Replacement of damaged or defective components.
  • Product replacement.
  • A return and refund, when appropriate.

We aim to resolve product-related issues fairly and efficiently.

Defective, damaged, or incorrectly shipped products are not subject to the standard change-of-mind return restrictions where applicable consumer laws provide otherwise.

7. Large Items and Multi-Package Returns

Some Jocoevol products are shipped in multiple large cartons.

For eligible returns:

  • All included packages, components, and accessories must be accounted for.
  • Items must be securely repacked in their original packaging.
  • Customers must follow the return shipping instructions provided by our support team.
  • Packages may need to be returned separately, depending on the carrier and warehouse requirements.

Please contact us before shipping large items back to avoid unnecessary shipping costs or delivery issues.

8. Refunds

Once your returned product is received and inspected, we will notify you of the refund status.

For approved refunds:

  • Refunds will be issued to the original payment method.
  • We generally process approved refunds within 10 business days after completing the return inspection.
  • Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@jocoevol.com.

Nothing in this policy limits any shorter refund period required by applicable law.

9. Exchanges

We do not offer direct exchanges for changes of mind, including requests for a different size, color, or product.

If you would like a different item, please request a return in accordance with our Return & Refund Policy and place a new order.

For defective, damaged, or incorrectly shipped products, please contact us. We will review the issue and provide an appropriate resolution, which may include replacement parts, a replacement product, or a refund, in accordance with applicable law.

10. Sale and Promotional Items

Items purchased with a discount or promotional offer are generally subject to the same return eligibility requirements as regularly priced items, unless a specific exception is clearly disclosed before purchase and is permitted by applicable law.

Purchasing an item on sale does not automatically make it ineligible for return.

11. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@jocoevol.com.

We will do our best to assist before fulfillment begins. Once an order has been processed or shipped, cancellation or modification may no longer be possible.

If your order has already shipped, the applicable return procedures will apply.

12. Contact Us

For return requests, refunds, damaged products, missing parts, or other after-sales questions, please contact:

Jocoevol Customer Support

Email: support@jocoevol.com

Website: https://jocoevol.com/

Contact Page: https://jocoevol.com/pages/contact-us

We are here to help you resolve any issues with your Jocoevol purchase.